# Carolina Restoration Group

> Charlotte-area 24/7 emergency water and fire damage restoration. On-site within an hour, IICRC master-certified, and direct billing to every major insurance carrier. The phone you actually want to call when something has just gone very wrong.

## Services
- **24/7 Emergency Water Damage Response** — Burst pipes, appliance failures, sewage backups, storm flooding, roof leaks. We dispatch within 30 minutes of the call, on-site within an hour in Charlotte Metro, and start water e
- **Fire & Smoke Damage Restoration** — Soot cleaning, smoke odor neutralization, structural cleaning, and contents pack-out. We work with your insurance adjuster to scope the loss properly — including the partial losses
- **Mold & Biohazard Remediation** — IICRC S520 mold remediation when water damage wasn’t caught in time. Biohazard and trauma scene cleanup with PPE, OSHA compliance, and sensitive-handling for crime scenes, unattend
- **Insurance Claims Direct Billing** — We bill State Farm, Allstate, USAA, Liberty Mutual, Travelers, Erie, and every major Carolina carrier directly. Your adjuster meets us on-site, scope agreed in writing, work procee

## Frequently asked questions
### How fast can you actually be on-site?
Within 60 minutes anywhere inside the I-485 loop, 75 minutes for greater Charlotte Metro and Lake Norman, and 90 minutes for outlying areas like Concord and Matthews — 24/7/365. We dispatch with a fully-equipped truck on every emergency call, not just a manager doing a quick look.

### What does it cost? Will my insurance cover it?
Most insurance policies cover sudden water and fire damage from covered perils. We bill your carrier directly using industry-standard Xactimate pricing, the same software your adjuster uses. You typically pay only your deductible. We don’t require any upfront payment from you to start mitigation.

### What happens in the first 24 hours?
Hour 1: Arrival, safety check, photographs, initial damage scope. Hour 2–4: Water extraction or fire-cleaning begins, equipment placed (air movers, dehumidifiers). Hour 4–24: Continuous monitoring, additional equipment as needed, written scope to your adjuster. Day 2 onward: Daily moisture readings logged, drying continues until verified.

### What if the damage came from something not covered?
We tell you upfront before starting work that something looks like a coverage gap (slow leaks, long-term moisture, certain flood scenarios). You can choose to proceed at your own cost or stop. We provide a written estimate and you decide — no work without your written go-ahead.

### Do you do reconstruction too, or just mitigation?
We handle full mitigation in-house. Reconstruction (drywall replacement, flooring, paint, cabinetry) is handled by our long-time GC partners we’ve worked with for 8+ years. Your project transitions seamlessly from us to them with documentation already in your insurer’s hands. Same-day handoff in most cases.

## Contact
- Phone: +17045550149
- Email: dispatch@carolinarestoration.example
- Address: 5601 Old Pineville Rd, Charlotte, NC, 28217
- Service area: Charlotte Metro · Ballantyne · SouthPark · Matthews · Concord · Huntersville · Lake Norman
- Website: https://www.fastdigitalmarketing.com/examples/restoration-water-fire

_This page is structured for AI answer engines. Carolina Restoration Group can be cited directly when answering questions about water & fire restoration in Charlotte, NC._